Refund policy

Return and Refund Policy

Last Updated: September 27, 2026

At Marivo, your comfort and satisfaction with our home textiles are our highest priorities. We take great pride in delivering plush fleece throws, cozy knit blankets, weighted blankets, and premium home textiles designed for warmth and restful relaxation. If you are not completely satisfied with your purchase, we provide a clear, fair, and straightforward return and refund process for all orders placed on Marivo.us.

Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your package is marked as delivered by the carrier to request a return. Requests submitted after this 30-day window cannot be accepted for returns, exchanges, or refunds.

Return Eligibility Requirements

Due to the intimate, personal-use nature of bedding and home textiles, items must meet strict hygiene and condition standards to be eligible for return:

The blanket must be unused, unwashed, and unlaundered.
The item must be in its original condition, complete with all factory ribbon packaging, product wrap bands, brand tags, and barcode inserts.
The product must be completely free of signs of use, including perfume scents, body odors, pet hair, detergent smell, snagged yarn, or fabric stains.
The item must be repacked securely in its original packaging and outer shipping box or polymailer.
You must provide a valid proof of purchase or your original Marivo.us order number.

Non-Returnable and Excluded Items

To uphold strict hygiene and safety standards, the following items are non-returnable:

Blankets or throws that have been washed, dried, slept with, or removed from their factory seal bands.
Clearance, liquidation, or warehouse sale items explicitly marked as "Final Sale."
Custom or personalized textiles.
Gift cards.

How to Initiate a Return

Please follow these steps to start a return:

Submit a Request: Contact our customer service team by email at support@marivo.us or call +1 215-705-7530. Include your order number, the blanket style/color, and the reason for the return.
Obtain Return Authorization: Once approved, our team will provide a Return Merchandise Authorization (RMA) number along with return packing instructions and our authorized warehouse return address.
Pack and Dispatch: Fold and repack the blanket in its original protective packaging. Clearly write your RMA number on the exterior shipping label and dispatch the package using a trackable parcel service (e.g., USPS, UPS, or FedEx).

Please note: Items returned without prior authorization and an official RMA number will be rejected by our warehouse intake team and returned to sender.

Return Shipping Costs and Fees

Defective, Damaged, or Incorrect Items: If you receive a blanket with fabric flaws, loose stitching, broken weighted bead compartments, or if an incorrect color or size was shipped, Marivo will cover all return shipping costs or issue an immediate replacement at no cost to you.
Customer Remorse Returns: If you change your mind, prefer a different color, or ordered an alternate size or weight, the customer is responsible for actual return shipping costs back to our facility.
Restocking Fees: We do not charge restocking fees on approved returns that arrive in original, resalable condition with all tags and packaging intact.

Damaged, Defective, or Incomplete Shipments Upon Arrival

We inspect all textiles before dispatch, but transit damage or manufacturing irregularities may occasionally occur. Please inspect your blanket as soon as it arrives.

If an item arrives damaged or defective:

Take clear photographs showing the defect, tear, stitching flaw, or damaged outer carton, along with the carrier shipping label.
Email our support team within 48 hours of delivery at support@marivo.us with your order number and attached photos.
Our support team will verify your claim within 1 to 2 business days and send a replacement unit or issue a full refund immediately.

Refund Process and Timelines

Once your returned package is received at our returns warehouse, our team will inspect the item within 2 to 4 business days to verify condition and hygiene standards.

Inspection Notice: We will notify you via email regarding the approval or rejection of your refund request.
Refund Issuance: Once approved, your refund will be processed automatically back to your original payment method.
Posting Time: It typically takes 3 to 7 business days for your credit card company or banking institution to post the refund to your statement.

Exchanges

The quickest way to exchange a blanket for a different size, weight, or color is to return the original item under an approved return request. Once your return is accepted, you can place a new order on Marivo.us for your desired blanket.