Shipping Policy

Last Updated: September 27, 2026

Thank you for visiting Marivo. We specialize in cozy, premium blankets, plush throw blankets, weighted blankets, and woven home textiles. We are committed to processing and delivering your orders safely, securely, and in a timely manner. This Shipping Policy outlines our shipping practices, timelines, fees, and guidelines applicable to all purchases made on Marivo.us.

Order Processing Time

All blanket and textile orders are inspected, packed, and prepared for dispatch within 1 to 2 business days, Monday through Friday, excluding weekends and official U.S. federal holidays.

The daily order cut-off time is 5:00 PM Eastern Time (ET). Orders placed after 5:00 PM ET or over the weekend will begin processing on the following business day.

Shipping Rates and Delivery Estimates

We offer free standard ground shipping on all orders shipped to physical street addresses within the contiguous United States. There is no minimum order value required.

Order Processing Time: 1 to 2 business days
Transit Time: 3 to 5 business days
Total Estimated Delivery Window: 4 to 7 business days

Please note that delivery timelines are reliable estimates and are not guaranteed delivery dates. Occasional transit delays may occur due to severe regional weather conditions, holiday shipping volume peaks, or carrier logistics delays.

Shipping Coverage and Exclusions

We currently provide shipping services exclusively within the contiguous United States (the lower 48 states).

At this time, we do not ship to:

P.O. Boxes
APO, FPO, or DPO military addresses
Alaska, Hawaii, Puerto Rico, or other U.S. overseas territories
International destinations outside the United States

Carriers and Delivery Practices

Orders are fulfilled using trusted national parcel carriers, including UPS Ground, FedEx Ground, and USPS Ground Advantage / Priority Mail, depending on the weight and size of your blanket package.

Deliveries are typically contactless and will be placed directly at your front door, porch, entryway, or mailbox parcel locker. A signature is generally not required for standard deliveries.

Order Tracking

Once your order has been transferred to the shipping carrier, an automated shipping confirmation email containing your tracking number and a tracking link will be sent to the email address provided at checkout.

Please allow 24 to 48 hours for the carrier's tracking system to update and reflect the initial package scan.

Address Corrections and Order Cancellations

Please ensure that your shipping address and contact details are accurate before completing checkout. If you need to modify your delivery address or cancel an order, please contact our support team within 12 hours of placing your order.

Once an order has entered our packaging workflow or has been collected by the carrier, it cannot be canceled, rerouted, or altered. Customers are responsible for any return or reshipment costs resulting from an inaccurate address provided during checkout.

Damaged, Lost, or Stolen Packages

Damaged in Transit: If your package arrives torn or the blankets inside are damaged, please contact our support team within 48 hours of delivery. Please provide your order number along with clear photos of the damaged outer packaging, the carrier shipping label, and the affected items. We will arrange a replacement at no additional cost.
Tracking Shows Delivered but Package Not Received: If tracking shows your package was delivered but you have not received it, please check around your property, porch, side doors, or with building management/neighbors. If it cannot be located after 24 hours, contact us at support@marivo.us so we can assist you in filing an inquiry or trace with the carrier.