Privacy Policy

Last Updated: September 27, 2026

This Privacy Policy describes how Marivo ("we", "us", or "our") collects, uses, maintains, and discloses personal information when you visit, browse, or make a purchase from Marivo.us (the "Site").

1. Information We Collect

When you visit our store or purchase from our collection of blankets, throws, and home textiles, we collect specific categories of personal information to process transactions and enhance your shopping experience:

Device and Browsing Information: IP address, browser type and version, operating system, time zone, referring URLs, pages viewed, search terms entered on the Site, and general navigation behavior.
Order and Transaction Information: Full name, billing address, shipping address, payment method details (processed securely via PCI-compliant third-party gateways), email address, and contact phone number.
Customer Support Records: Communication history, support tickets, inquiries regarding blanket weights or fabric materials, and photographs submitted for damaged or defective item claims.

2. How We Collect Your Information

We gather personal data through:

Direct Interactions: When you create an account, place an order, subscribe to our email newsletter, or reach out to our customer care team via email or phone.
Automated Technologies and Cookies: Small data files, including cookies, pixel tags, and log files, automatically record technical details regarding your equipment and browsing patterns as you interact with the Site.

3. How We Use Your Information

We use the information collected for specific operational and business purposes:

Order Processing and Fulfillment: To verify purchases, process payments, generate shipping labels, package blanket orders, send order confirmations, and provide tracking updates.
Customer Support and Inquiries: To assist with material questions, recommend blanket sizes or weights, process returns, and handle replacement requests.
Fraud Detection and Security: To screen incoming orders for potential fraud, unauthorized transactions, or payment discrepancies.
Store Optimization and Analytics: To analyze browsing trends, improve catalog layout, assess popular textile collections, and optimize website performance.
Marketing Communications: With your explicit consent, to send product announcements, seasonal textile releases, or promotional offers. You can opt out at any time using the unsubscribe link included in our emails.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We share data strictly with trusted third-party service providers essential to running our business:

E-Commerce Platform (Shopify): Our store is hosted on Shopify, which provides the technical infrastructure and secure checkout system to process transactions and store order records.
Shipping and Parcel Carriers: We share recipient names, delivery addresses, and phone numbers with parcel carriers (such as UPS, FedEx, or USPS) to facilitate residential delivery.
Payment Gateways: Payment data is transmitted directly to certified third-party payment processors compliant with PCI-DSS security standards. We do not store complete credit or debit card numbers on our servers.
Analytics Providers: We utilize tools like Google Analytics to evaluate customer engagement, monitor site performance, and assess marketing effectiveness.
Legal and Regulatory Compliance: We may disclose personal data if required to comply with applicable laws, court orders, subpoenas, or to protect the rights, property, and safety of our company and users.

5. Cookies and Tracking Technologies

Cookies allow our Site to remember items in your shopping cart, maintain active sessions, and understand how visitors interact with our pages. You can set your browser to refuse or remove cookies; however, disabling certain cookies may affect key website features, including the checkout process.

6. Data Retention

When you place an order on Marivo.us, we retain your order details in our records for accounting, tax, inventory management, and legal compliance purposes unless and until you request the deletion of this information, subject to statutory recordkeeping requirements.

7. Children's Privacy

Our Site and products are designed for general audiences and adult consumers. We do not knowingly collect personal information from individuals under the age of 18. If we discover that a minor has provided personal data, we will delete that information immediately.

8. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

The right to request access to the personal data we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal data, subject to legal recordkeeping obligations.
The right to opt out of promotional emails and marketing communications at any time.

To exercise any of these rights, please contact our support team using the information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, operational standards, or legal obligations. Any updates will be posted directly to this page with a revised "Last Updated" date.